Privacy policy

Privacy Policy

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you interact with our custom embroidery business.

Personal Information We Collect or Process
We may collect personal information you provide to us when placing an order or contacting us, including your name, email address, phone number, shipping and billing address, payment details, and any customization information (such as names, initials, or design requests). We may also collect limited technical data such as your IP address, browser type, and device information when you visit our website.

Personal Information Sources
We collect personal information directly from you (for example, when you place an order or contact us), automatically through your use of our website, and from third-party platforms or services (such as payment processors or e-commerce platforms).

How We Use Your Personal Information
We use your personal information to:

  • Process and fulfill your orders

  • Communicate with you and your purchase or inquiries

  • Provide customer support

  • Improve our products, services, and website experience

  • Prevent fraud or unauthorized transactions

  • Comply with legal obligations

How We Disclose Personal Information
We do not sell your personal information. We may share your information only as necessary to operate our business, including with:

  • Payment processors to securely handle transactions

  • Shipping carriers to deliver your orders

  • Service providers who help run our website or business operations

These third parties are only given the information necessary to perform their services.

Relationship with Shopify
If our store is hosted on Shopify, your information may be stored through Shopify’s data storage, databases, and general applications. Shopify processes your data in accordance with its own privacy and security standards to help us operate our store and fulfill your orders.

Third-Party Websites and Links
Our website may include links to third-party websites. We are not responsible for the privacy practices, policies, or content of those external sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Data
Our services are not intended for children under the age of 13 (or the applicable age in your region). We do not knowingly collect personal information from children. If we become aware that we have collected such data, we will take steps to delete it.

Security and Retention of Your Information
We take reasonable administrative, technical, and physical measures to protect your personal information. We retain your information only as long as necessary to fulfill orders, provide services, comply with legal obligations, and resolve disputes.

Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, including the right to:

  • Access the data we hold about you

  • Request correction or deletion of your information

  • Object to or restrict certain processing

  • Withdraw consent where applicable

To exercise any of these rights, please contact us using the details below.

Complaints
If you have concerns about how your personal information is handled, you have the right to contact us first so we can address your concerns. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers
If you are located outside of the country where we operate, your information may be transferred to and processed in a different country. We take steps to ensure your data is handled securely and in accordance with applicable privacy laws.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Updates will be posted on this page with a revised effective date.

Contact
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
Howseovdrmrsbrand@gmail.com